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13 February  |  21 mins

This week we focus on all things AI, investing in AI and the importance of personalisation. Guests include Nathan Snell, CIO at nCino and Todd Copeland, SVP and Head of Digital Channels at TD Bank. Nathan explains how to best identify types of AI investment for various sized institutions, the barriers to adopting technology and system integration and how to structure a strong AI strategy.

Todd shares the importance of personalisation for banking customers, the shifting dynamics between big bank and fintech partnerships and their goals for further implementation down the road.

Nathan Snell, CIO, nCino

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In this episode:

Guests

Nathan Snell, CIO, nCino
Todd Copeland, SVP, Head of Digital Channels, TD

Investing in AI and the Importance of Personalisation

Episode 53 

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Todd Copeland, SVP, Head of Digital Channels, TD