This podcast is focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.

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Episode 34: Personalisation - The key to winning mortgage customers in Canada?

19 September  |  12 mins

Guest: Cyrielle Chiron, Managing Director - North & Latin America, RFi Group

Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demographics, channel preference and drivers of satisfaction.

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Episode 32: Cyber Security - the key risk areas not to be overlooked by banks

5 September  |  15 mins

Guest: Francis Kaitano, Cyber Security Lead Architect, Fusion Networks

With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing to be a focus globally, it is now more important than ever for institutions to assess and tighten their approach to cyber security.

This week, we sat down with Francis Kaitano, Cyber Security Lead Architect at Fusion Networks who shares the key risk areas that financial institutions are facing at the moment, the most common types of attacks and how to avoid them and the role of regulation in the global environment.

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Episode 33: UK mortgage market - what's trending now?

12 September  |  20 mins

Guest: Victoria Bateman, Managing Director - EMEA, RFi Group and John Coffield, Head of Mortgages, Paradigm Mortgage Services

This weeks’ episode focuses on what’s trending in the UK mortgage market. Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends in the first home buyer market, drivers behind re-mortgaging, tactics for consumer retention and channel variances.

Next up, I sat down with John Coffield, Head of Mortgages at Paradigm Mortgage Services who discusses the current state of the UK mortgage market, re-mortgaging as a switching opportunity for lenders and the influence of digital on loan applications.

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